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Returns and Refund Policy

We hope that you are delighted with your 2G Flicx Pitch. We aim to provide detailed and accurate product information with lots of images and case histories to guide your purchase. However if you have received the goods and there is damage to the product or you are not satisfied with your purchase and wish to get a refund please read on.

1. Faulty Items:
If there is any fault to your 2G Flicx Pitch when received through either a manufacturing defect or delivery damage, we will provide either a full refund or replace any parts to ensure your 2G Flicx Pitch is in full working order. We also provide a 5 YEAR WARRANTY so any genuine faults with the product during this time will be covered.

Address: Flicx UK, Walltree House Farm, Steane, Brackley, NN13 5NS, UK

2. Returning Items:
If for any reason you are not entirely satisfied, you may return any item for a full refund or exchange within 30 days from the date on your order. However, we cannot accept returned goods that we reasonably believe to have been used for any period of time. In such circumstances, we will notify you that no refund will be available, and you will be responsible for arranging for such goods to be returned to you within 30 days of our notification.

Returns Address: Flicx UK, Walltree House Farm, Steane, Brackley, NN13 5NS, UK

Please contact us in writing if you wish to have a refund on your 2G Flicx Pitch purchase then re-package the goods in their original packaging, post the goods back to us (this is at cost to the customer) and we will arrange the exchange or refund for you.

Refunding your money:

If you require a refund we will refund the full price paid by you for the goods within seven (7) days of receiving your returned goods, provided that you have returned the goods to us according to our returns policy within 30 working days of the order date. No delivery or courier charges, special delivery or recorded delivery costs will be refunded for returns unless the product is damaged. Refunds will only be made against the original credit/debit/gift card used.

What our Clients say...

“With no groundsman or expertise to prepare grass wickets, a drop-in pitch made a lot of sense for us. The 2G Flicx Pitch has absolutely TRANSFORMED THE STANDARD of cricket that we can teach and means we also now play matches against other schools. It has also pushed our better cricketers who no longer have to rely on a makeshift, bobbly football pitch.”

Mark Costin, Sacred Heart School, Battersea

“The 2G Flicx Pitch will enable us to play cricket where we couldn’t before. It was easy to set up and gives a good playing surface for our students to practice and play matches on, increasing our participation greatly”.

Paul Harrison, Director of Sport , William Perkin C of E School

“We chose the 2G Flicx Pitch because it’s a portable solution and means Novel Sports can set up a cricket experience centre at various locations for all to enjoy. We have already found that kids are very motivated to play on artificial surfaces such as the Flicx Pitch as it offers a good bounce and spin”

Duane Zaheer Lall, Novel Sports (Trinidad)

“The kids absolutely loved playing on the 2G Flicx pitches with parents and families all wanting to take photos! If it wasn’t for the pitches our tour would not have been the success that it was and the team here at the Sixers will be utilising them further with our community events, clinics and for our Fan Day here at the SCG and throughout the season”

Liz McPherson, Fan, Activation and Community Manager, Sydney Sixers, Australia

“We used our 2G Flicx Pitch for a hard ball match weekend – 3 matches – with seniors in Iceland and it played very well in a challenging environment.
We even had a 100 scored in the last T20 game”!

Darren Talbot, Iceland Cricket

“Our new pitch allows an even playing field for the batsman and bowlers, helps the youngsters develop their skills as well as provides a set-up for adults to hone their skills. We truly believe that the 2G Flicx is to play a catalyst for us as a club to reach one of our true goals and that is to create opportunities for more people to enjoy the global game!!”

Utah Lions, USA

“Bute County fully endorse the obvious logic in purchasing a Flicx 2G wicket. The benefits are numerous and it’s very easy for two people to transport and then quickly roll out to get the game started.”

David Mackay, former chairman of Bute County CC

“In the summer of last year, we purchased two more Flicx pitches and have spread them around the country hosting our adult leagues. You cannot put a price on what the Flicx pitch has done for cricket in Israel – it is without a doubt the best investment that we have made and without it, we would have no facilities”

Herschel Gutman, Israel Cricket Association

“Flicx have created a cricket wicket more true than any other artificial any of us have played on. Favouring neither batsmen nor bowlers, this is an excellent piece of kit which will help youngsters develop their cricket and adults hone their skills – highly recommended for any club.

Alex Britten, Southwold Cricket Club

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